Making
A Claim
In
the event you need to make a claim you should firstly check
the relevant section of you policy to see if you are covered,
and check what documentation is required to make a claim. When
returning home, contact the Claims Service to request a claim
form, you will need to quote your insurance schedule number.
In certain cases you may wish to claim whilst still
travelling, this is possible, but you must still adhere to the
usual claim requirements
Claims
CSA
Tel:
+44 (0) 870 894 0004
Fax:
+44 (0) 870 890 3879
claims1@pticlaims.com
Overseas
Assistance:
Tel:
+44 (0) 208 256 6060 Fax: +44 (0) 208 256 6062
Complaints
Procedure
We
recognize the importance of service and set ourselves high
standards. Should there be an occasion when we do not meet
your expectations we are equally committed to dealing with any
complaint in a thorough and professional manner. If you wish
to register a complaint about how the policy has been sold or
administered, please contact us in the following ways:
In
Writing
The
Complaints Officer
Time
Travel Insurance
19
Bartlett Street
,
Croydon,
Surrey
,
CR2
6TB
By
Telephone 0870
8902988
By
Email complaints@columbusdirect.com
If
you cannot settle your complaint with us you may be entitled
to refer it to the Financial Ombudsman Service
Cancellation
Right
You
may have a right to cancel up to 14 days from the date you
receive:
• The
policy document at the start of your insurance or;
• The
renewal documentation for subsequent periods of insurance
If
you have such a cancellation right we will confirm this to you
in the policy schedule.
Should
you decide to exercise this cancellation right you will be
entitled to a refund of premium less an appropriate pro rata
charge for the period of cover given before the cancellation
right was invoked. Should any claim occur prior to the
exercise of the cancellation right where the claim terminates
the insurance cover, the insurers may not allow a refund of
any of the premium paid.
If
this cancellation right is not exercised within the 14 day
period as stated above, no amount of the premium paid will be
refunded.
To
exercise the cancellation right, you must return your
insurance documentation to Columbus Direct and follow their
further instructions.
Sales
Hotline
UK Sales: 0845 880
0172
International
Sales: +44
(0) 208 256 0347
E-mail
Support
admin@columbusdirect.com
